Tendia's promise to owners is auditable transparency: every commission disclosed, every renewal caught, every unit price benchmarked, every supplier scored. That is not a marketing position — it is a software specification. This document is what Tech Direct Support would build to make it real, in what order, and what it costs.
We read your site the way we read a brief. Here is what we took from it — so you can correct us on the first call rather than the fifth.
You pool the volume of independent multi-site hospitality and accommodation operators and negotiate category by category. Zero platform fee to the operator. Commission paid by the supplier and disclosed in full. The operator is the only customer — and the business model is designed so that stays true.
Food, Beverages, Fruit & Vegetables, Laundry, Energy, Telecom, Security & Loss Prevention, IT and Chemicals. Energy runs on progressive buying — tranches across the contract term rather than a fixed-price gamble. No other hospitality GPO offers it. That is a genuine moat, and it is also the category with the most demanding data and timing requirements.
No system migration. No ERP dependency. Contracts, goods and invoices flow directly between operator and supplier; Tendia sits alongside strategically, not in the transaction path. This is the right commercial call — and it makes the software problem harder, not easier, because you must produce intelligence without owning the rails.
Never mandate a supplier. Never hide a commercial position. Never share operator data. Each of those is enforceable only if the systems behind them are built to enforce it — commission rates fixed before activation and rendered on every statement, tenant-isolated data, an audit trail an owner can pull at any time.
Jack Sarraj ran the largest Group Procurement Organisation in the Pacific, governing north of a billion dollars in annual spend, across hospitality, retail, energy, banking and communications in Australia, the UAE, Saudi Arabia, APAC and the GCC. That is the asset. The software's job is to let one operator's judgement scale to hundreds of venues without diluting it.
Sign an NDA. Share your spend data. Receive a category-by-category savings plan. Step one and three are easy. Step two is where every GPO quietly loses weeks: messy invoices, inconsistent line items, no common category taxonomy, twelve venues in six formats. You quote six to eight weeks to first saving. The intake is the lever.
This is not a criticism of Tendia — it is the standard translation from commercial model to engineering scope. Nine claims, nine builds. Most GPOs never make this translation and end up running a billion-dollar promise on spreadsheets and goodwill.
AI didn't change what good software is. It raised the bar. What we ship in 2026 has to run, has to be observable, has to be the system you can live with three years from now.
Jahanzaib Babar · Founder & CEO, Tech Direct SupportTDS is an Australian software development company operating across Australia, APAC and Europe. Senior partners in Australia, AU contracting entity, AU privacy posture, data residency honoured where required. No outsourced layer between you and the engineers.
LLM applications, RAG knowledge systems, autonomous agents, computer vision, predictive models. Production AI with routing, guardrails, evals and observability — not a model wrapped in a chat box.
Web applications, internal tools, client portals, multi-tenant SaaS, mobile. Built around how an operation actually runs rather than how a template assumes it does.
Business process automation and workflow redesign. Connect the tools, retire the manual handoffs, keep the audit trail intact.
ERP implementation, integration and data migration. One source of truth across finance, inventory and operations.
Rostering, compliance, 24/7 coverage, hours verification, high-volume inbox response, recruitment and sourcing. The back office as a service.
SEO, social, Google and Meta advertising, graphic design, video, and outbound calling. Coordinated on pipeline outcomes, not deliverable counts.
We are not proposing to learn your problem on your budget. The systems below are in production today across banking, fintech, legal AI, voice and publishing — and each one is a near-exact analogue of a Tendia requirement.
Multi-tenant, role-aware, Australian-resident. Built so an owner can log in on a Sunday night, see every venue, every agreement and every dollar of supplier spend, and pull the evidence behind any number on the screen.
"Sign an NDA. Share your spend data. Receive a category-by-category savings plan." Step two is where the weeks go. This is the same document-intelligence pipeline we run for accounts payable, retargeted at procurement intake.
Operator drops twelve months of invoices, statements and executed contracts. Any format. No portal training required.
Document AI pulls line items, units, rates, dates and clauses. Confidence scored per field; low confidence routes to review rather than guessing.
Supplier entity resolution, SKU matching, unit-of-measure conversion, mapping into the Tendia category taxonomy.
Normalised unit prices compared venue-to-venue and against the pooled book. Leakage costed line by line.
A category-by-category savings plan drafted with figures attached, ready for a category manager to sharpen — not to build from nothing.
Every extraction, decision and figure written to a signed trail. Defensible if a supplier or an owner ever questions a number.
Latency and throughput figures shown are from the TDS accounts-payable pipeline currently in production. Tendia's intake would be built on the same architecture and benchmarked against your own document set during discovery — we will not quote you someone else's numbers as if they were yours.
A GPO lives or dies on operators signed and suppliers held to account. Software helps with both — but only alongside pipeline and a back office that runs.
Your buyer is a specific, findable person: an owner or operations lead running between three and fifty venues, currently inside a brand-controlled buying group or a P2P platform, and quietly suspicious of both. That is a targetable audience, not a broad market.
"When something goes wrong, you have one point of accountability: us." That promise creates an operational load that grows linearly with every venue you sign. TDS runs that load as a service so Tendia's senior people stay on category strategy.
Your IT category page describes a technology partner across six service domains. TDS covers the software, AI and advisory half of that scope natively — which means this relationship can run in both directions: TDS builds Tendia's platform, and TDS delivers into Tendia's operator book as a disclosed, benchmarked, supplier-agnostic panel member.
AI implementation & strategy, technical consulting, technology budgeting and lifecycle planning, vendor assessment. Direct TDS coverage.
Project management and delivery, hotel openings and new builds, rebranding and migrations. Direct TDS coverage.
Structured cabling, network and wireless infrastructure, network security. Partner-delivered, TDS-managed.
Cloud PBX and AI voice agents, ISP and connectivity. Direct TDS coverage — we co-founded and shipped a production AI voice platform.
IPTV and casting, door locking and access control, guest room management, lighting control. Integration and orchestration layer by TDS.
Field services support, network management, system upgrades and refresh. Direct TDS coverage — 24/7 operations support is an existing service line.
Stated plainly, because your model demands it: if TDS ever appears on a Tendia panel, that is a supplier relationship subject to your disclosure rules like any other — commission fixed before activation, disclosed by category, visible on every statement. We would expect nothing else, and we would expect it in writing. The platform build and any panel position are separately contracted so neither can quietly subsidise the other.
Not a slide deck. Not a meeting summary. A working prototype, a staged system, a documented runbook, a monthly review. Real demos every two weeks — no quarterly waterfall, no surprise reveals. Phases overlap where dependencies allow; the sequence below is the recommended path, not a fixed contract.
Two weeks, fixed fee, ends in a document you own whether or not you build with us. We map the current process end to end, run your real invoice and contract set through our extraction stack to measure what is actually achievable on your documents, and produce the target architecture with a costed build plan.
The fastest route to commercial value: turn onboarding step two from analyst weeks into an automated pass. This is the piece that lets you sign operators faster than a competitor can quote them, and it pays for itself on the first two engagements.
The product. Multi-tenant, role-aware, Australian-resident, with the governance layer built in from the first commit rather than retrofitted before a due diligence request.
The four engines you already market, built as production AI: routed, guardrailed, logged, and covered by an eval suite that catches regressions before an operator does. The model is one component, not the product.
The website off no-code and onto owned infrastructure, SEO and founder-led content, outbound into named multi-site groups, and the operations desk that carries supplier accountability as the book grows. Plus the thing that matters most at 11pm on a Sunday: we are the team you call.
These are the published TDS starting points. They are anchors — we give you a real fixed number once scope is clear. We do not bill hourly, do not bury contingency, and the price on the statement of work is the price you pay.
One to two weeks, fixed fee, ends in a costed roadmap you own.
Six to sixteen weeks, milestone-billed, one specific system delivered live.
Multi-quarter, multiple workstreams, one delivery team embedded in your operation.
Ongoing support, growth and operations, scoped by workstream.
Senior partners in Australia with a full delivery team across Australia, APAC and Europe. AU business-hours coverage, AU contracting entity, AU privacy posture, data residency honoured for clients who require it. Your promise on data sovereignty is one we can actually contract to.
A compliance copilot inside a bank in New York. A ledger-grade reconciliation agent in Copenhagen. A multi-agent contract review platform in London. A production voice AI across hospitals and banks. Regulated, audited, and still running. Procurement intelligence is the same discipline pointed at a different domain.
Loyalty programmes, kiosk experiences, multi-property reporting and demand forecasting sit inside our existing hospitality practice, alongside logistics, financial services and government. We will not be learning your industry's vocabulary on your invoice.
Five stages — discover, design, build, deploy, support — and the last one is the one most agencies quietly skip. We are the team you call when something breaks at 11pm on a Sunday, which is exactly when a procurement platform breaks.
Thirty minutes, no pitch, no pressure. Bring a real operator's twelve months of invoices and contracts and we will tell you honestly what our extraction stack can and cannot do with it — before anyone signs anything. If the answer is that you do not need us yet, we will say that too.
